FAQ

​

How does workflow memory affect credits?

Pipedream charges credits proportional to the memory configuration. If you run your workflow at the default memory of , you are charged one credit each time your workflow executes for 30 seconds. But if you configure your workflow with 1024MB of memory, for example, you’re charged four credits, since you’re using 4x the default memory.

​

Are there any limits on paid tiers?

You can run any number of credits for any amount of compute time on any paid tier. Other platform limits apply.

​

When am I billed for paid plans?

When you upgrade to a paid tier, Stripe will immediately charge your payment method on file for the platform fee tied to your plan (see https://pipedream.com/pricing) If you accrue any additional credits, that usage is reported to Stripe throughout the billing period. That overage, as well as the next platform fee, is charged at the start of the next billing period.

​

Do any plans support payment by invoice, instead of credit / debit card?

Yes, Pipedream can issue invoices on the Business Plan. Please reach out to support

​

How does Pipedream secure my credit card data?

Pipedream stores no information on your payment method and uses Stripe as our payment processor. See our security docs for more information.

​

Are unused credits rolled over from one period to the next?

No. On the Free tier, unused included daily credits under the daily limit are not rolled over to the next day. On paid tiers, unused included credits are also not rolled over to the next month.

​

How do I change my billing payment method?

Please visit your Stripe customer portal to change your payment method.

​

How can I view my past invoices?

Invoices are emailed to your billing email address. You can also visit your Stripe customer portal to view past invoices.

​

Can I retrieve my billing information via API?

Yes. You can retrieve your usage and billing metadata from the /users/me endpoint in the Pipedream REST API.

​

How do I cancel my paid plan?

You can cancel your plan in your Billing and Usage Settings. You will have access to your paid plan through the end of your current billing period. Pipedream does not prorate plans cancelled within a billing period. If you’d like to process your cancellation immediately, and downgrade to the free tier, please reach out.

​

How do I change the billing email, VAT, or other company details tied to my invoice?

You can update your billing information in your Stripe customer portal.

​

How do I contact the Pipedream team with other questions?

You can start a support ticket on our support page. Select the Billing Issues category to start a billing related ticket.